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How do you entertain a restaurant customer? This is a question that has been asked by restaurateurs for years, and there is no one clear answer. Some people believe that technology is the key to keeping customers entertained, while others think that it’s more important to be personable and engaging. Still, others believe that providing entertainment is the best way to go. So, what’s the right answer? Let’s explore this topic further and find out.
Use Technology
. Technology has come a long way in the restaurant industry and can be used to make the customer experience more enjoyable. Things like iPads for ordering, virtual reality experiences, or video games can all help draw customers in and keep them engaged. This can also give your staff time to build relationships with guests instead of constantly having to take orders. Additionally, restaurants should consider offering online reservations, so customers don’t have to worry about waiting in line or calling ahead.
Be Personable
. Guests want to feel welcomed when they enter your restaurant and that means being personable with every interaction you have with them. Make sure you greet them warmly, introduce yourself if it’s appropriate, and thank them for their patronage. Always remember to smile as it’s contagious and can make the customer feel more at ease. Additionally, if you have staff that are bilingual, make sure they’re available to help customers that don’t speak English.
Provide Entertainment
. Music is a great way to set the mood in your restaurant and can be used to engage customers while they wait for their food. Consider playing music that has an upbeat tempo or one that sets a romantic tone if appropriate. You could also provide board games or puzzles for customers to work on while they wait, or even offer free Wi-Fi so they can check their emails or catch up on news headlines.
Conclusion
No matter what you decide is best for entertaining your restaurant customers, remember the basics: be personable and attentive, provide entertainment that appeals to a wide range of customers, and use technology to make ordering easier. With these tips in mind, you can ensure that your customers have an enjoyable dining experience.