What Makes You A Good Restaurant Manager?

Learn more about running a restaurant with our complete guide.

What makes a good restaurant manager?

Is it experience in the food industry? Knowledge of the latest trends? The ability to handle difficult customers?

Or is it something else entirely?

In this post, we’ll explore what makes you a good restaurant manager and some of the key skills that are essential for the role. We’ll also look at some of the challenges you may face as a manager and how to overcome them. So, whether you’re new to the restaurant business or you’re looking to move up the career ladder, read on for some valuable advice!

Leadership Skills

Leadership skills are essential for any successful restaurant manager. As the leader of your team, it’s important that you show your staff that you have the knowledge and confidence to lead them in their roles. This includes setting expectations, providing feedback, delegating tasks, and managing staff performance. It also involves motivating your team when they feel challenged or discouraged. By fostering a positive work environment and creating an atmosphere of trust and respect, you can help your employees reach their potential.

At the same time, a good restaurant manager should also be able to take on more than one role if needed. You may need to step in as a chef or bartender from time to time if staffing is short or simply during busy periods. Being able to multi-task and manage your time efficiently is an important part of the role.

People Skills

A successful restaurant manager needs to have excellent people skills. This includes being able to communicate effectively with customers, staff, and suppliers. Being friendly and approachable will help you build relationships with customers and encourage repeat business while also maintaining a good rapport with colleagues and other business contacts.

It’s also important that you are able to handle difficult situations calmly and diplomatically, such as dealing with customer complaints or mediating between employees in conflict. Having strong problem-solving skills can help you resolve issues quickly before they become more serious.

Knowledge Of The Industry

A good restaurant manager should have a thorough knowledge of the food industry. This includes understanding relevant regulations and health and safety requirements, being aware of the latest trends and techniques, staying up to date on food costs and pricing strategies, and monitoring customer feedback in order to make improvements when necessary.

Having a good understanding of the industry can also help you plan ahead for any potential problems or issues before they arise. For example, if you know that certain dishes are seasonal or difficult to source ingredients for, then you can plan your menus accordingly.


To be a successful restaurant manager requires more than just experience in the food industry – it takes leadership skills, people skills, and knowledge of the industry as well. By combining these attributes with strong problem-solving abilities and efficient time management, you can create an atmosphere where your team is motivated and customers are happy.

At the end of the day, a successful restaurant manager should be able to handle any situation with confidence and initiative while providing customers with an experience that will make them want to come back.



Related FAQs

A good restaurant manager should have strong leadership skills, people skills, and knowledge of the food industry. They should be able to motivate their team, handle customer complaints and difficult situations diplomatically, stay up-to-date on trends and regulations, and plan ahead for potential problems.
To improve your leadership skills as a restaurant manager it is important to set expectations for your staff, provide feedback when needed, delegate tasks effectively, manage performance efficiently, and foster a positive working environment where all staff feel respected and supported. Additionally, staying on top of industry developments such as health regulations or changes to technology can help you stay ahead of the competition.
Creating a positive work environment as a restaurant manager involves demonstrating respect for all employees, providing praise and recognition when deserved, fostering team unity and collaboration, setting clear expectations for staff performance, and encouraging open communication with customers and colleagues. It is also important to offer development opportunities such as training or seminars so that your team can continue to grow and learn in their roles.
The best way to handle customer complaints is by staying calm and professional at all times. Listen carefully to what the customer has to say and try to understand their perspective. Apologize for any inconvenience caused and explain how you plan to resolve the issue. Offer a solution that is reasonable and fair to both the customer and your business. Once the complaint has been addressed, thank the customer for bringing it up so that improvements can be made in the future.
When handling conflicts between staff members it is important to remain impartial and objective. Listen carefully to each side of the story and encourage them both to come up with a resolution together. If needed, offer suggestions or guidance as mediator. Make sure all parties involved are aware of any policies or procedures they may have violated, if applicable, and that the consequences are clearly outlined. Additionally, it is important to keep all conversations confidential and ensure that no one is being unfairly targeted or treated differently.
To ensure customer satisfaction it is important to provide high quality food and drinks in a timely fashion. Service should be friendly and efficient with employees going out of their way to provide excellent service. Additionally, having well-maintained facilities and clean tables will help create an overall positive experience for customers. Finally, keeping up with industry trends will make sure you have the latest offerings available which customers appreciate.
To improve efficiency in your restaurant, start by assessing your current operations. Identify areas of improvement such as streamlining processes, improving customer service, or reducing waste. Additionally, use technology to automate common activities and tasks such as taking orders or managing inventory. Finally, consider investing in staff training so that they can better handle customer interactions and stay up-to-date on industry trends.
It is very important for restaurant managers to stay up-to-date on industry trends as this will help them stay ahead of their competition. Keeping track of new technologies, regulations, customer preferences and other developments will help you remain competitive in a rapidly changing market. Additionally, staying informed will help you come up with innovative ways to attract new customers and keep existing ones coming back.
There are several different types of marketing strategies that can be used to promote a restaurant. These include creating a website or social media accounts, running promotions or discounts, planning special events, utilizing email marketing campaigns or loyalty programs, as well as traditional methods such as print ads and radio spots. Each has its own benefits and should be used in combination for the best results.
Creating an efficient staff schedule involves having the right number of staff working at the right times. Start by creating a detailed list of tasks that need to be completed each day or week and then assign them to employees based on their availability and skillset. Consider factors such as peak hours and customer demand when assigning shifts. Additionally, it is important to provide adequate breaks for staff members so that they can remain productive throughout their shift.    

Leave a Comment