What Should a Server Never Do?

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When you’re running a restaurant, your servers are the face of your business and can make or break its success. But what should they never do? Are there certain behaviors that will guarantee failure in this role? In this blog post we’ll explore some key mistakes to avoid if you want to keep customers coming back for more. From ignoring customers to showing disrespect, find out what a server should never do so that you can ensure that your team is providing the best possible service and creating a positive customer experience. Read on to learn how to make sure that your servers are always delivering top-notch service!

Ignore Customers

: The cardinal rule of being a server: never ignore customers. Not only is it rude, but it also can leave a bad impression on potential and existing clients alike. Servers should be attentive to the needs of their customers, especially when they are taking orders or delivering food. This means making eye contact with guests, smiling and engaging in polite conversation, as well as being willing to answer any questions that come up during the meal.

Show Disrespect

: Respect for customers is paramount in any service industry – restaurants included. Servers should always treat guests with dignity and courtesy, no matter what the circumstance. This means not rolling eyes at requests or making sarcastic comments about what someone has ordered; instead, take all requests seriously and do your best to accommodate them. Additionally, servers should also never talk down to customers or make assumptions about their preferences.

Provide Unreliable Service

: When it comes to providing service, reliability is key. Servers should be prompt in taking orders and delivering food and drinks, as well as checking in with guests during the meal to ensure that everything is going smoothly and that they have all they need. They should also be honest about any delays or issues that arise during the meal so that they can offer solutions in a timely manner.

Conclusion

: At the end of the day, good service always involves respect for customers, reliability, and attentiveness – no matter what type of establishment you’re running. By avoiding behaviors like ignoring customers, showing disrespect and providing unreliable service, you can ensure that your servers are always delivering top-notch service. Doing so will help you make sure that everyone leaves feeling satisfied and eager to come back for more!

 

 

Related FAQs

Ignoring customers can have serious consequences for your restaurant, as it reflects poorly on your business and can leave a bad impression on potential and existing clients alike. Not only will this make guests feel unwelcome, but it can also lead to negative reviews or even lost revenue if people choose not to return.
Disrespectful behaviors in a restaurant setting include rolling eyes at requests, making sarcastic comments about what someone has ordered, talking down to customers, or making assumptions about their preferences. All of these actions reflect poorly on your business and show that you don’t respect the customer’s wishes.
If a server provides unreliable service, it can lead to customer dissatisfaction and potentially lost business. Customers expect promptness when taking orders and delivering food and drinks, as well as attentive service throughout their meal. By providing dependable service, you can ensure that everyone leaves feeling satisfied and eager to come back for more.
Servers should always take all requests seriously and do their best to accommodate them. This means being willing to answer questions or provide additional information in order to satisfy the customer’s needs, as well as offering solutions to any issues that arise during the meal.
Making eye contact with guests is an important part of providing good service in a restaurant setting. It shows that you are attentive and engaged with the customer, which helps to create a better experience for them. Additionally, it also allows servers to read body language more accurately, which can be helpful when it comes to understanding what a customer may want or need.
Restaurants should strive to hire servers who are knowledgeable about the menu and passionate about customer service. Additionally, providing ongoing training on proper service techniques is key for ensuring that all staff members understand the importance of delivering quality service.
Providing prompt service has a variety of benefits, including improved customer satisfaction, increased revenue and fewer complaints. Promptness also helps create a better overall atmosphere in the restaurant, as customers feel respected and taken care of when their orders arrive quickly and accurately.
Mistakes happen, but it is important for servers to take responsibility for them immediately instead of making excuses or blaming other staff members. Apologizing to the customer and offering solutions like remaking the order or comping part of the bill can help make up for the mistake and help the customer feel more satisfied with their experience.
A server should never make assumptions about what a customer wants or needs, as this can lead to mistakes or confusion. Additionally, they should also avoid talking too much while taking orders, as this could result in missed items or inaccurate information being relayed back to the kitchen.
Knowing all of the menu items is essential for ensuring that customers have an enjoyable dining experience. Servers who are knowledgeable about different dishes will be able to answer any questions that guests may have and provide helpful recommendations for selecting the best items.    

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